Terms of Service

You must create an account to access the Service. During registration, you agree to provide accurate, current, and complete information and to update such information as necessary to keep it accurate.

The Service uses email-based authentication (magic links and one-time codes). You are responsible for maintaining the security of the email account associated with your Ordinal account.

You are solely responsible for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at info@ordinal.sh if you become aware of any unauthorized access to or use of your account.

If you use the Service for a limited company (aktiebolag) or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the entity is then the "Customer" for purposes of these Terms. If you operate as a sole proprietor (enskild firma), you are personally the Customer.

We offer subscription plans with different features and usage limits. Current plans and pricing are published on our website at ordinal.sh. All prices are stated in Swedish kronor (SEK) and include applicable value-added tax (moms) unless otherwise stated.

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Payment is due at the start of each billing period. We use Stripe as our payment processor. By subscribing, you authorize Stripe to charge your designated payment method for the applicable fees.

We may offer a free trial period. At the end of the trial, your subscription will not automatically convert to a paid plan — you must actively select and pay for a plan to continue using the Service.

We may change our pricing at any time. Price increases will take effect no earlier than 30 days after we notify you by email. If you do not agree to a price increase, you may cancel your subscription before the new price takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

You may cancel your subscription at any time through the Service or by contacting us at info@ordinal.sh. Cancellation takes effect at the end of the current billing period. You retain access to the Service until the end of the period you have already paid for.

We do not provide refunds for partial billing periods or unused subscription time. If you believe you have been charged in error, contact us at info@ordinal.sh within 30 days of the charge.

The Service is a digital service delivered online. In accordance with Distansavtalslagen (SFS 2005:59), you have the right to withdraw from your purchase within 14 days of subscribing ("withdrawal period") without giving any reason.

To exercise this right, contact us at info@ordinal.sh with a clear statement of your decision to withdraw. We will reimburse all payments received from you within 14 days of receiving your withdrawal notice, using the same payment method you used for the original transaction.

If you begin using the Service during the withdrawal period, you acknowledge that you will lose your right of withdrawal once the Service has been fully provided during that period. For ongoing subscriptions, the right of withdrawal applies to the initial subscription only and expires 14 days after your first payment.

If payment fails, we will notify you and provide a reasonable grace period (at least 14 days) to update your payment information. If payment remains outstanding after the grace period, we may suspend or terminate your access to the Service.

You retain all rights, title, and interest in and to the data you submit, upload, or generate through the Service ("Customer Data"). Ordinal does not claim ownership of Customer Data.

By using the Service, you grant Ordinal a limited, non-exclusive, worldwide license to process, store, and display Customer Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when your Customer Data is deleted from our systems in accordance with these Terms and our Privacy Policy.

You are solely responsible for the accuracy, quality, and legality of Customer Data. Ordinal does not verify or validate the accuracy of the accounting data you enter.

You may export your Customer Data at any time during your active subscription through the export functionality provided in the Service.

We process Customer Data in accordance with our Privacy Policy and, where applicable, our Data Processing Agreement. To the extent that Customer Data includes personal data of third parties (such as your customers, suppliers, or employees), you are the data controller and Ordinal acts as data processor under the General Data Protection Regulation (GDPR).

The Service includes automated document processing features that use artificial intelligence to extract information from uploaded documents (invoices, receipts, and other financial records). When you upload a document or it is imported via a connected email or cloud storage account, the document may be processed by third-party AI services to extract structured data such as amounts, dates, supplier details, and VAT information.

Document extraction is performed by:

• Google Gemini — for visual document analysis and data extraction
• Mistral — for optical character recognition (OCR)

When a document is processed, its content (including any text and images within the document) is transmitted to these providers. These providers process the data solely for the purpose of returning extracted results to Ordinal and do not use your data for training their models under our agreements with them.

Automated extraction is provided as a convenience. Extracted data may contain errors or inaccuracies. You are responsible for reviewing and verifying all automatically extracted data before it is used in your accounting records. Ordinal is not liable for any errors, omissions, or inaccuracies in automatically extracted data, including any consequences arising from reliance on such data for accounting, tax, or compliance purposes.

If you do not wish to use automated document processing, you may enter all data manually. Automated document processing is part of the Service's core functionality and is carried out as necessary for the performance of the contract between you and Ordinal (GDPR Art. 6(1)(b)), not on the basis of consent.

Bank connections are provided through Enable Banking, a licensed open banking provider operating under the EU Payment Services Directive (PSD2). Enable Banking is authorized and regulated as an account information service provider (AISP).

When you connect a bank account, you are redirected to your bank's authentication interface to authorize Ordinal (via Enable Banking) to access your account information. You must provide explicit consent to your bank before any data is accessed.

Once authorized, the Service accesses:

• Account details (account number, type, currency, institution name)
• Account balance at time of connection
• Transaction history (dates, amounts, descriptions, counterparty information)

This data is used solely to import transactions into the Service for reconciliation and bookkeeping purposes.

You may revoke bank access at any time by disconnecting the bank account in the Service or by revoking consent through your bank. Previously imported transactions will remain in the Service unless you delete them.

Transaction data is provided by your bank via Enable Banking. Ordinal is not responsible for the accuracy, completeness, or timeliness of data provided by your bank or Enable Banking.

The Service supports importing documents from:

• Gmail (Google) — read-only access to email messages and attachments
• Outlook (Microsoft) — read-only access to email messages and attachments
• Dropbox — read-only access to files in a designated folder

Integrations use OAuth 2.0. You authenticate directly with the provider and grant Ordinal limited, read-only access. We do not store your email or cloud storage passwords.

We access only the data necessary to import financial documents. We do not read, scan, or process email content beyond identifying and extracting attachments that appear to be financial documents (invoices, receipts).

You may disconnect any integration at any time through the Service settings. You may also revoke access through the provider's account settings (Google, Microsoft, or Dropbox). Previously imported documents will remain in the Service unless you delete them.

The Service provides a read-only application programming interface ("API") based on the Model Context Protocol (MCP) that allows authorized third-party applications — such as AI assistants — to access your accounting data on your behalf.

API access requires your explicit authorization through OAuth 2.0. When you authorize a third-party application, you select which data categories ("scopes") it may access. Available scopes include organization details, chart of accounts, bank transactions, documents, expenses, invoices, financial reports, and VAT reports. All API access is read-only — third-party applications cannot create, modify, or delete data in the Service.

You are responsible for the third-party applications you authorize. Ordinal does not control, endorse, or assume liability for any third-party application's use of your data once it has been transmitted via the API. Before authorizing an application, you should review its privacy policy and terms of service.

You may revoke a third-party application's access at any time through the Service settings. Revocation takes effect immediately and prevents further API requests from that application. Data already transmitted to the third-party application is subject to that application's own data handling policies.

API access is subject to reasonable rate limits. We may modify, suspend, or discontinue API access at any time with reasonable notice. We do not guarantee API uptime or availability separate from the Service itself.

Third-party applications must not use the API to: (a) aggregate data across multiple Ordinal accounts without each account holder's explicit consent; (b) store or cache data beyond what is necessary for the authorized purpose; (c) resell or redistribute the data; or (d) use the data for purposes unrelated to the scope authorized by the account holder.

The Service, including its software, design, documentation, and branding, is the property of Ordinal AB and is protected by Swedish and international intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

If you provide us with suggestions, ideas, or feedback about the Service, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use such feedback for any purpose without obligation to you.

We use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide reasonable advance notice when possible)
• Unplanned outages caused by technical failures, third-party service disruptions, or circumstances beyond our control
• Updates or improvements to the Service

We do not offer a formal service-level agreement (SLA) or uptime guarantee. We will notify you of significant planned downtime via email or in-app notice when practicable.

The Service relies on third-party infrastructure and services (including Supabase, Stripe, Enable Banking, and others). Disruptions to these services may affect the availability or functionality of the Service. Ordinal is not liable for downtime or performance issues caused by third-party providers.

Ordinal is a software provider (programvaruleverantör). Ordinal is not an accounting firm (bokföringsbyrå), audit firm (revisionsbyrå), authorized accounting consultant (auktoriserad redovisningskonsult), or auditor (revisor). No professional accounting, tax advisory, or audit relationship exists between you and Ordinal by virtue of your use of the Service.

The Service is a tool designed to facilitate bookkeeping and compliance with Swedish accounting standards. It does not replace the judgment of a qualified accounting or tax professional.

Under Swedish law, the obligation to maintain proper bookkeeping rests solely on the person or entity subject to bookkeeping requirements ("den bokföringsskyldige") as defined in Bokföringslagen (SFS 1999:1078) 2 kap. The obligation to file correct tax returns and pay taxes rests solely on the taxpayer as defined in Skatteförfarandelagen (SFS 2011:1244) 30 kap.

These obligations are non-delegable. Your use of the Service — or any other software or third-party service — does not transfer, reduce, or share your legal responsibility for the accuracy of your bookkeeping, tax filings, or regulatory compliance. Tax surcharges (skattetillägg) under Skatteförfarandelagen 49 kap 4 § are imposed on the taxpayer regardless of the cause of any error, including errors attributable to software.

You are solely responsible for:

• The accuracy and completeness of all data you enter into the Service
• Reviewing and verifying all calculations, reports, and outputs generated by the Service
• Ensuring that your bookkeeping complies with Bokföringslagen and applicable accounting standards
• Filing correct tax returns with Skatteverket
• Complying with GDPR and other data protection laws
• Meeting industry-specific regulatory requirements applicable to your business

The Service is designed to follow Swedish accounting best practices, including Bokföringslagen (SFS 1999:1078) and the BAS 2025 chart of accounts. Features include sequential verification numbering, double-entry bookkeeping, immutable ledger entries, and document attachment. Support for specific tax return formats (K1/NE, K2/K3) depends on your business type and subscription plan.

However, accounting rules and tax regulations change, and the Service may not account for every edge case, regulatory update, or business-specific circumstance. The presence of compliance-oriented features does not constitute a guarantee of compliance with any specific legal requirement.

Ordinal strongly recommends that you consult a qualified accounting professional (redovisningskonsult) or tax advisor for matters including but not limited to: complex transactions, annual financial statements (bokslut), tax return preparation, VAT compliance, and any situation where you are uncertain about the correct accounting treatment.

In accordance with Swedish accounting principles, ledger entries in the Service are immutable — they cannot be edited or deleted once recorded. Corrections are made through reversal entries. This is a deliberate design decision required by Bokföringslagen and is not a limitation of the Service.

To the maximum extent permitted by applicable law, Ordinal's total aggregate liability to you for all claims arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the total fees paid by you to Ordinal in the twelve (12) months immediately preceding the event giving rise to the claim.

To the maximum extent permitted by applicable law, Ordinal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, business opportunities, or goodwill, regardless of whether such damages were foreseeable and regardless of the theory of liability.

Without limiting the foregoing, Ordinal is not liable for:

• Errors, omissions, or inaccuracies in data entered by you or extracted by automated processing
• Tax penalties, tax surcharges (skattetillägg), fines, back taxes, interest, or other consequences imposed by Skatteverket or any other authority resulting from errors in your accounting records, tax filings, or VAT reports, whether or not the Service was used to prepare them
• Losses, penalties, or sanctions arising from Skatteverket audits, tax reassessments, or criminal proceedings related to your bookkeeping or tax declarations
• Incorrect calculations, account balances, VAT computations, financial reports, or other outputs generated by the Service that you relied upon without independent verification
• Losses arising from unauthorized access to your account due to your failure to maintain account security
• Data loss resulting from your failure to maintain adequate backups or to export data prior to account termination
• Interruptions or failures of third-party services on which the Service depends
• Any actions taken or not taken based on information, calculations, or reports provided by the Service

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Swedish or EU law, including liability for fraud or willful misconduct.

You may terminate your account at any time by cancelling your subscription and requesting account deletion through the Service or by emailing info@ordinal.sh.

We may suspend or terminate your account immediately if:

• You materially breach these Terms and fail to cure the breach within 14 days of our notice
• You fail to pay fees when due after the grace period described in section 5.8
• We are required to do so by law
• We reasonably determine that your use of the Service poses a security risk or may cause harm to other users or our infrastructure

Upon termination:

• Your right to access the Service ceases immediately (or at the end of the paid billing period, in the case of voluntary cancellation)
• You will have 30 days from the effective date of termination to export your Customer Data through the Service's export functionality or by contacting us at info@ordinal.sh
• After the 30-day data retrieval period, we will delete your Customer Data from our active systems, subject to section 18.4

Notwithstanding the foregoing, we may retain certain accounting data as required by Bokföringslagen (SFS 1999:1078), which mandates retention of accounting records until the end of the seventh (7th) calendar year following the end of the calendar year in which the fiscal year was concluded. Data retained under this obligation will be stored securely and used only for the purpose of legal compliance.

Sections 6.1 (Data ownership), 7.3 (AI accuracy disclaimer), 12 (Intellectual property), 14 (Disclaimer of warranties), 15 (Accounting compliance and limitation of professional responsibility), 16 (Limitation of liability), 17 (Indemnification), 19 (Dispute resolution), and this section 18.5 survive termination of these Terms.

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict-of-law provisions.

Before initiating legal proceedings, the parties agree to attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiations for a period of at least 30 days.

If you are a consumer, you may file a complaint with Allmänna reklamationsnämnden (ARN), the Swedish National Board for Consumer Disputes. ARN reviews disputes between consumers and businesses free of charge. For more information, visit arn.se or contact ARN at Box 174, 101 23 Stockholm, Sweden.

You may also use the European Commission's Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr. Ordinal's email address for ODR purposes is info@ordinal.sh.

Ordinal undertakes to participate in ARN proceedings if a complaint is filed.

If a dispute cannot be resolved through negotiation or alternative dispute resolution, it shall be submitted to the exclusive jurisdiction of the Swedish courts, with Stockholms tingsrätt (Stockholm District Court) as the court of first instance.

These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Ordinal AB regarding the Service and supersede all prior agreements, understandings, and representations.

We may update these Terms from time to time. Material changes will be notified to you at least 30 days in advance by:

• Email to the address associated with your account
• A prominent notice within the Service

Continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree to the updated Terms, you must cancel your subscription before the changes take effect.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

You may not assign or transfer these Terms or your rights under them without our prior written consent. Ordinal may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided the assignee agrees to be bound by these Terms.

Ordinal shall not be liable for any delay or failure in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government action, power failures, internet or telecommunications failures, or acts of third parties.

Notices to you will be sent to the email address associated with your account. Notices to Ordinal should be sent to info@ordinal.sh or by post to:

These Terms are provided in English. In the event of any discrepancy between the English version and any translation, the English version shall prevail, except where mandatory local law requires otherwise.